Return and refund policy

We want you to be happy with your purchase. If you are not entirely satisfied, you can return the product to us and we will either replace it or credit your account, subject to the terms below. This policy applies to products bought from Persian Tie.
• In order to be eligible for a credit all items must be in their original packaging and in a sellable condition and undamaged.
• You are welcome to visit our branch and return the product for credit after the inspection.
• If you would like the product to be collected, we will give you a transport cost based on the weight of the stock that needs to be returned. This cost would be on your account.
• Please bear in mind that refunds can take 3 – 10 working days to reflect in your account. We are entitled to refuse a return if the unwanted product is returned damaged, not in a re-saleable condition.
• No return and refund on special orders such as cutting, bullnosing, copping, beveling as well as specially imported product for the client.
• Please contact us on 021 53423 14 or email us and we will deal with your query.